Speaking Engagement:

ACA International's 16th Annual MAP Conference: Hello, Who's Calling? Who's Recording?" - Use of Caller ID Technology and Call Recording Methods in the Collection Industry - Pros, Cons and Litigation

Event Information


Friday, July 20, 2012


11:15 a.m. - 12:15 p.m.


The Westin Diplomat Resort & Spa
Hollywood, FL

Sponsored By:

The Association of Credit and Collection Professionals (ACA International)
16th Annual MAP Conference (July 17-20, 2012)


June D. Coleman

Todd Campbell

Presentation Overview:

This session will provide both legal and operational insight relating to the use of caller ID technology and call recording methods prevalent in the third party collections industry. The session will seek to address related sub-topics such as “local caller ID technology,” “blocking Caller ID,” state restrictions of call recording, and pros and cons of collection agencies recording conversations.